Refund policy

Returns

We accept returns within 30 days of delivery for unused items in their original condition and original packaging.

To request a return, please contact shophaliabeauty@gmail.com with your order number and the reason for your return. Our team will provide return instructions once your request has been reviewed.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was received.
• The item is defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the item and its packaging. Once reviewed, we'll arrange a replacement or issue a refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on opened or used beauty devices, skincare products, or personal care items unless they arrive damaged or defective.

Refunds

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.